Help Center

How to place an order?

1. Add to Cart

To add an item to your cart, select Add to Cart on the product page.

2. Review Shopping Cart

After you finish shopping, review all your items in your shopping cart by clicking on the shopping cart icon at the top of any page on Brmart.com.

3. Proceed to Checkout

When you are ready to finalize your order, click on the Check Out button located in your shopping cart.

4. Account Login

Returning Customers: Log into your account using the same email address and password you used to create the account. If the email address used to set up your account is no longer valid, please contact our Support Team to update your account or simply create a new account.

New Customers: New customers will need to create an account.

5. Enter a Billing Address

Your billing address must match the address listed with your bank or financial institution.

6. Enter a Shipping Address

Add your shipping address, if different than billing address.

7. Payment Information

Select your payment method. (If you have a Promo Code, make sure to enter it before making the payment)

8. Select Shipping Options

Review your order, change shipping options if necessary.

9. Submit Order

Review all the information you have entered. If everything is correct, select “Pay Now” to complete the order.

Do not click “Pay Now” more than once, or the system will duplicate your order.

An order confirmation will appear on your screen with your order number.

We recommend printing a copy of your order confirmation page for your records. We will also immediately email a copy of you order to you.

10. Check Your Order Status

If, at any time, you would like to review your order or past orders, simply Sign In to your account and select “My Orders”.

Shipping

We ship with USPS, UPS, and FedEx. USPS, UPS, and FedEx deliver Monday through Friday.  Certain deliveries may or may not require a signature, and this determination is at the sole discretion of the carrier's driver, whether it's safe to leave a box or not.

We currently ship to all residential and commercial addresses in the contiguous United States. Unfortunately, we cannot currently ship to PO Boxes, APO, FPO or DPO addresses, but hope to do so in the near future. Certain restrictions apply to orders shipping to Hawaii and Alaska. Please contact us with any questions.

We strive to ship out orders within one to three business days. We send one email when your order is processed and another email when your order ships. The shipping email includes your tracking number and an estimated arrival date. (Note: Delivery estimates do not apply to orders of frozen or refrigerated items.)

My Order

When you are ready to check out, enter your promo code in the field and click apply.

Please make sure your order meets the requirements of the promo code you wish to use. If you checked and are still having issues, please email.

Email [email protected] with your order number and promo code. We will look into it.

Tracking information and delivery details are included in your shipping confirmation email.

Please email [email protected] with the order number. We will try our best to help before the order ships out.

We are very sorry for the inconvenience. Please email us at [email protected] with a photo of the damaged or incorrect item.

Please see our Return Policy.

Please email [email protected] with your order number and desired changes. In most cases, we can make shipping address adjustments, but in all cases, we will try our best to help.

My Account

You can update your name, email address, password, or other account information.

On the Sign In page, click on the Forgot my password button. Enter the email address that is associated with your BRMART account. You will then click on the Reset Password button.

We will send you an email with a link to reset your password. Use this email to create a new password.

On the Sign In page, click on the Forgot my password button. Enter the email address that is associated with your BRMART account. You will then click on the Reset Password button.

Payment Method

BRMART accepts Visa, MasterCard, Discover, and American Express credit cards as well as debit cards bearing the MasterCard or Visa logo. You can also pay for your orders directly from your PayPal account.

Security is super important to us. We focus on providing a secure environment that goes above and beyond industry security standard and guidelines. We use a payment solution that is a validated Level 1 PCI DSS Compliant Service Provider

Contact Us

We strive to make our website truly exceptional to all our customers. Please fill out the form below with your comments and suggestions.

Address: 9105 Hudson Drive
High Point, NC 27265
Telephone: 202-555-0112
De 9h às 17h
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